Potential delivery delays due to Hurricane Ian in Florida
Please note that our delivery operations have sustained heavy disruptions due to the recent Hurricane Ian incident in Florida. You may experience minor delays in your order deliveries, and ask that you please bear with us as we work towards restoring our system. For customers residing on the East Coast, please expect approximately 1-week of delivery delays as we recover from the storm's aftermath. We apologise for any inconvenience caused, and we appreciate your understanding.
TRACKING MY ORDER
Upon receiving your shipping confirmation, please allow up to 24 - 48 hours for receipt of tracking information (this only applies to ready-stock orders). You may track your item by clicking the tracking number provided in the email or through our Tracking Page. Note that there will be no updates if your parcel is in transit. All orders will be shipped out from our warehouse in the U.S.
SHIPPING INFORMATION
We offer free standard shipping when you spend $118 and above for United States & Canada only.
We take up to 24 hours to process all orders. However, all cancellations should be made within 12 hours upon placing your order as stated in our Returns & Exchange Policy.
Delivery timeframe as listed below:
| Countries |
Standard Shipping |
Priority Shipping |
| United States |
4 - 6 business days |
1 - 3 business days |
| Canada |
7 - 10 business days |
5 - 7 business days
|
Please note that express shipping rates vary based on weight of order & location for delivery. If you'd like to get an estimate for express shipping, please Contact Us or email us at hello@shopbottomslab.com for us to assist you with it.
Please note delivery times to recipient may be affected by the jurisdiction of individual customs clearances and regulations (though we wouldn't wish this on anyone). For some countries thus, delivery times may be longer than our standard indicated delivery time frame.
If you can't find your shipping country in this list, please Contact Us or email us at hello@shopbottomslab.com for us to assist you with it.
In the event the recipient is not available at the time of delivery, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
CUSTOMS / DUTIES
While we take active steps and measures to ensure that your parcel is free from customs and duties upon dispatch and have covered all available customs and duties from origin of dispatch, we cannot guarantee that your parcel will be free from customs and duties as Bottoms Lab has no control over these charges as it varies from country to country.
We do advise getting in touch with your local customs bureau to inquire on current charges so as to not receive an unexpected surprise when the parcel arrives!
PARCEL RETURNED TO SENDER (RTS)
In cases where parcels do get sent back to us due to the wrong delivery address or you weren't able to receive the parcel, there will be a reshipping fee of $10.00 USD. If you choose to opt for a refund instead, there will be a restocking fee of $10.00 USD.
