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Shipping

To receive your order by 25 December 2021 or sooner, please place your order by 14th December 2021. This is to avoid shipping delays as fulfillment and delivery by local couriers may take longer than usual during the year-end holiday season. We apologise for any inconvenience caused.

TRACKING MY ORDER

Upon receiving your shipping confirmation, please allow up to 24 - 48 hours for receipt of tracking information (this only applies to ready-stock orders). You may track your item by clicking the tracking number provided in the email or through our Tracking Page. Note that there will be no updates if your parcel is in transit. All orders will be shipped out from our warehouse in the U.S.

SHIPPING INFORMATION

We offer free standard shipping when you spend $70 and above for United States only. For other countries listed below, we offer free standard shipping when you spend $120 and above:

  • Canada
  • United Kingdom & Europe Regions*
  • Mexico
  • Rest Of The World**
  • United Arab Emirates
  • Kuwait
  • Saudi Arabia
  • Brazil

*United Kingdom, Belgium, France, Germany, Italy, Luxembourg, Monaco, Netherlands, San Marino
**Australia, Austria, Croatia, Czechia, Denmark, Estonia, Finland, Latvia, Lithuania, Malta, New Zealand, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Indonesia, Japan, Malaysia, Singapore, South Korea, Taiwan, Thailand, Hong Kong SAR, Norway

We take up to 24 hours to process all orders. However, all cancellations should be made within 12 hours upon placing your order as stated in our Returns & Exchange Policy.

Orders have an estimated delivery timeframe within 1 - 5 business days for Express Shipping and 3 - 25 business days for Standard Shipping, upon dispatch, to all countries that we deliver to. All express orders will be shipped with Express. All Standard Shipping will be shipping with Direct Line shipping (passed to local postal provider upon arrival at destination country).

We deliver worldwide, with over 40+ countries, with the corresponding delivery timeframe as listed below:

Countries Standard Shipping Express Shipping
United States 3 - 5 business days 2 - 3 business days
Canada 7 - 10 business days
5 - 7 business days
Mexico, United Kingdom & Europe Regions*
15 - 20 business days
5 - 7 business days
Rest Of The World**
10 - 20 business days
N/A
Australi & New Zealand
15 - 20 business days
N/A
Brazil
15 - 25 business days
N/A
United Arab Emirates, Kuwait & Saudi Arabia (P.O. Box Only)
20 - 28 business days
N/A

*Belgium, France, Germany, Italy, Luxembourg, Monaco, Netherlands, San Marino
**Austria, Croatia, Czechia, Denmark, Estonia, Finland, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Indonesia, Japan, Malaysia, Singapore, South Korea, Taiwan, Thailand, Hong Kong SAR, Norway

If you can't find your shipping country in this list, please Contact Us or email us at hello@shopbottomslab.com for us to assist you with it.

In the event the recipient is not available at the time of delivery, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

CUSTOMS / DUTIES

While we take active steps and measures to ensure that your parcel is free from customs and duties upon dispatch and have covered all available customs and duties from origin of dispatch, we cannot guarantee that your parcel will be free from customs and duties as Bottoms Lab has no control over these charges as it varies from country to country.

We do advise getting in touch with your local customs bureau to inquire on current charges so as to not receive an unexpected surprise when the parcel arrives!

PARCEL RETURNED TO SENDER (RTS)

In cases where parcels do get sent back to us due to the wrong delivery address or you weren't able to receive the parcel, there will be a reshipping fee of $10.00. If you choose to opt for a refund instead, there will be a restocking fee of $10.00.

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