Returns & Exchange Policy
Terms & Conditions
We understand the struggles of purchasing online, especially when you are unable to physically try on our products. Hence, we will allow a return window within 30 days from the date of purchase, subject to the following conditions:
● Returned item(s) must be returned in its original packaging & tags intact.
● Returned item(s) must not be worn, washed or altered, and with no visible signs of wear or tear.
● Free gift(s) are not eligible for return / exchange.
● Mystery Boxes, item(s) marked [CLEARANCE], and item(s) sold under Clearance Corner page are final sale and not eligible for return/exchange.
● Shipping fees are non-refundable.
● The purchaser will return / exchange the item(s) at their own expense but we will issue exchanges free of charge thereafter.
● For a FULL REFUND, purchased item(s) and free gift(s) have to be returned in proper condition as stated above. Otherwise, the price of the missing item(s) will be deducted from the amount refundable.
● For PARTIAL REFUNDS on orders with free gift(s), free gift(s) will also have to be returned IF the remaining products being kept with you are not above the minimum spend. Otherwise, the price of the missing item(s) will be deducted from the amount refundable.
If your item(s) meet the conditions listed, please proceed to initiate the return process here:
Orders Within USA
Exchange & Return instructions:
We offer (1) free exchange for any unworn and unaltered items exchanged within 30 days of the original purchase date. Please note that refunds are strictly not allowed for items that have been exchanged.
● Fill out your order number and Zip Code.
● For refunds, select your preferred options when prompted. For exchanges, select the item(s) you’d like to exchange and specify the reason(s). If your desired item(s) isn’t listed in our options, click the ‘Shop Now’ button and navigate to your specific item(s) from there.
● Once complete, click 'Continue with Return'.
● A label will be sent to your email. Print the label and attach it to your item parcel, then post the item(s) you wish to exchange/return within 10 days.
● Once your item(s) is inspected by our warehouse, you will be refunded (via original payment method or store credit) within 2 business days. For exchanges, a new order will be shipped out within 1-2 business days.
Please be informed that a $9.99 handling fee will be charged for refund returns. The amount will be deducted from for refunds to the original form of payment. Alternatively, should you choose to return an item for store credit instead, the handling fee will be waived. Please note that original shipping costs are non-refundable. If you paid with a Gift Card, your refund will be issued in a new gift card.
Bottoms Lab reserves the right to reject a refund or exchange requests for returned item(s) that do not comply with the above terms. Please note we can only grant exchanges once.
USA Returns Portal FAQ
'Shop Now' will give you instant store credit to make a new purchase on Bottoms Lab in return for the products that you are returning from your original order. You may click on this feature if there is an item you’d like to return and exchange for.
Unfortunately our Returns Portal can only be utilised by our US customers at the moment. We hope to offer a seamless return experience to our customers from all parts of the world too, however the cost to facilitate the returns is too much for a small, growing business. Give us a little more time to work on a seamless global experience.
If you have mailed back your items using a different label from the one we provided, do reach out to us at
hello@shopbottomslab.com and let us know! You will still receive your exchange, store credit or refund albeit the process being longer. However, worry not as we will definitely get to it ASAP!
If you have received a defective item, do reach out to our team at hello@shopbottomslab.com. Please provide images of the fault and our team will definitely make it right by sending you a replacement order thereafter.
Our Online Portal only allows you to submit returns one order at a time. If you’d like to return multiple orders, do reach out to our team at
hello@shopbottomslab.com for assistance.
All Clearance items are not eligible for an exchange or return. For sanitary reasons, our AirMesh underwear are not eligible for returns if the packaging seal has been broken.
For further enquires, you may reach out to us at hello@shopbottomslab.com
International Orders
Exchange & Returns instructions:
We offer (1) free exchange for any unworn and unaltered items exchanged within 30 days of the original purchase date. Please note that refunds are strictly not allowed for items that have been exchanged.
● Click on the button below to initiate your return/exchange.
● The return address will be at the end of the form depending on which warehouse you would like to return to.
● Please be informed that no prepaid label will be provided. You will have to arrange to send the returns parcel back at your own cost. We will issue exchanges free of charge thereafter.
● Update us with the tracking number once you have mailed the exchange/returns back to us.
● Once your item(s) is inspected by our warehouse, you will be refunded (via original payment method or store credit) within 2 business days. For exchanges, a new order will be shipped out within 3-5 business days.
Bottoms Lab reserves the right to reject a refund or exchange requests for returned item(s) that do not comply with the above terms. Please note we can only grant exchanges once.
ALL OTHER QUERIES
For further enquires, you may reach out to us at hello@shopbottomslab.com.