FAQs & Information
Feel free to reach us at firstname.lastname@example.org for any enquiries or support you may require.
You may track your order by clicking the tracking number provided in your email or through our Tracking Page.
Please contact our customer success team at email@example.com if your order has not arrived after the estimated shipping time.
You can only use one promotion code at a time (unless stated otherwise).
This also means that a personalized promo code cannot be used during an on-going promotion.
Once you have selected the items for your order, click on the shopping bag icon and start the checkout process.
On the checkout page, you‘ll see a field that says PROMO CODE.
Enter the code exactly as it appears (codes are case-sensitive and may include special characters), then click APPLY.
You can only use one promotion code at a time (unless stated otherwise), and you can’t apply a promotion code after you've submitted your order.
We accept payments via PayPal, Visa, Mastercard, AMEX credit cards and debit cards.
Please check our size chart carefully before you place an order as we work very quickly to process all our orders. Please notify our customer success team of any changes to the order as soon as possible preferably within 12 hours via email at firstname.lastname@example.org.
We cannot guarantee that the order amendment will go through as we may have processed and shipped out your order and if that’s the case, we are unable to allow any changes.
If you wish to cancel your order prior to dispatch, please email us at email@example.com as soon as possible, preferably within 12 hours from the time you have placed the order.
We also cannot guarantee that your order will be canceled upon request as our fulfillment team works very quickly in processing all our orders.
If your order has been dispatched, we regret to inform you that we are no longer able to cancel the order but you may return the item to us as per our Return & Exchange policy.
Shipping & Delivery
Please note that shipping times are estimates and actual delivery times may differ.
Estimated delivery time frame are as mentioned below:
• United States [Standard Shipping]: 1 - 3 business days
• United States [Express Shipping]: 1 - 3 business days
• Canada [Standard Shipping]: 7 - 10 business days
• Canada [Express Shipping]: 5 - 7 business days
We currently offer free shipping across the United States and Canada for orders above $120.00.
Please see our Shipping page for more information.
Usually when a parcel is in transit, the tracking status will be stagnant. However, if you have concerns regarding your parcel, feel free to reach out to us at firstname.lastname@example.org for us to further assist you with your order.
In a case where you did not manage to receive your order due to failed delivery, please reach out to us via email at email@example.com. Note that a fee of $10.00 will incur if you opt for a re-shipment or a cancellation.
Return & Exchange
We allow returns within 30 days of purchase. Please go through our detailed Returns & Exchange Policy here. For further clarification, do reach out to us via firstname.lastname@example.org.
Kindly note that clearance items and free gifts cannot be returned.
With a stringent quality check in place, sometimes these defective items slip through the cracks. We'd like to make this right by sending you a replacement. Do send us pictures of the defect and send it to email@example.com within 7 days after you have received the order and we will process a replacement for you.
Do email us at firstname.lastname@example.org for us to rearrange for the right order to be sent your way as soon as possible. For orders within the United States, we will issue a prepaid label to have the wrongly sent item(s) to be delivered back to us.
Please allow up to 7 working days for us to assess your returned item(s) & process your refund / exchange from the day the parcel arrives at our warehouse.
Refunds may take up 10 business days to be credited back into your original mode of purchase. All refunds will be processed using the same method originally used for your purchase.
Can’t find an answer to your questions?
Please reach out to us at email@example.com and our friendly customer success representative will be happy to assist you within 24 - 48 hours.