FAQ

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Orders & Payments

Shipping & Delivery

Returns/Exchange & Cancellations

For other enquiries, please send us an email at hello@shopbottomslab.com.

Orders & Payments

You can just add items into your cart and check out. Once you've made your payment, you will receive a confirmation email with your order number.

No registration is needed as we track purchases via email and order number.

Please email us at hello@shopbottomslab.com for us to help locate your order.

We accept all debit/credit cards & payments via PayPal.

You can refer to our size chart here.

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Shipping & Delivery

We ship worldwide. If you do not see your location during checkout, you may email us at hello@shopbottomslab.com 

At Bottoms Lab, we do our best to ensure all customs and duties are taken care of upon dispatch. We cannot guarantee that your parcel is free of all customs and duties as it varies from country to country. 

In line with the new laws that came into affect in January 2021, orders delivered to the UK will automatically have VAT (Value Added Tax) at the check out. The VAT collected at the point of sale will be remitted to HMRC.

You can refer to our shipping page here.

You will receive tracking number via email once your item ships. Your parcel will require 3-5 working days for transit.

Usually when parcel is in transit, there will be no updates however, if you have concerns regarding your parcel, feel free to reach out to us at hello@shopbottomslab.com for us to further assist you with your order.

In cases where you did not manage to receive your item due to failed delivery, please let us know via email. Note that we have a re-shipping fee of A$10.

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Returns/Exchange & Cancellations

You can cancel your order within 12 hours upon placing your order. To cancel your order, please email us at hello@shopbottomslab.com  for us to process them for you. Unfortunately, any orders past 12 hours will be registered onto our system and we will not be able to cancel them. 

Sure! You may refer here for our exchange policy.

You may refer here for our returns policy.

With a stringent quality check in place, sometimes these defective items slip through the cracks. We'd like to make this right by sending you a replacement. Do send us pictures of the defect and send it to hello@shopbottomslab.com for us to process a replacement for you right away.

This might be a human error on our part so please send pictures to hello@shopbottomslab.com and we will process for the right order to be dispatched as soon as possible.

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For any other questions, please email us at hello@shopbottomslab.com for us to assist you with it.

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